Hi, I’m Caylee

I provide a human voice in our increasingly technological world

Let’s talk content!

As a writer, my work lives where amazing product visions intersect with user experiences. No matter the medium or audience, writing is a core way we can educate, contextualize, and introduce info to the users.

Meeting users where they’re at

Whether it’s a child setting up their first smartwatch or a professional adopting a new software, I craft content strategies to connect their specific needs to the value of the product

Adapting & iterating

Through outreach to user-facing teams and close collaboration with internal partners, I take an iterative approach to writing, adapting to evolving scopes, requirements, and user feedback to maintain evergreen content

  • Launched 4 Help Centers

    for technical and non-technical audiences

  • 5+ Years Managing Content

    across Product, CS, UX, and Eng teams

  • Reached Millions of Users

    and counting!

Content Design

I help humanize phone and watch experiences for children and families globally

View samples

My work

Technical Writing

I translate technical information into digestible steps and resources for professionals

Product docs Dev docs

Web Content

I make sure resources are accessible and helpful for users, no matter where they are in the world

View samples

Google Family Link brings new supervision tools for parents
I led the overhaul of attentive's help center with a new experience
I led the development and launch of FastSpring's first developer portal
New digital protections for kids, teens, and parents
I helped curate resources for underserved communities on campus

CONTENT DESIGN

Designing content for Google’s new parental control

Over the course of a year, I strategized, tested, iterated, and implemented content for a net-new functionality

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Projects

CONTENT DESIGN

Addressing the changing needs of growing teens

Safe and enriching experiences require unique guardrails throughout each child’s developmental stages

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CONTENT DESIGN

Helping Google’s ecosystem grow with families

Partners like YouTube, Chrome, and Wallet consult me to craft content strategies for family experiences

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TECHNICAL WRITING

Overhauling Attentive’s help center experience

I proposed and implemented new help center experience to address internal pain points and enable users to self-serve

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TECHNICAL WRITING

Launching FastSpring’s first developer portal

Strategizing and implementing FastSpring’s first resource center for 5,000+ developers worldwide

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WEB CONTENT

Building UCSB’s industry-leading resource center

Scaling UC Santa Barbara’s career services and expediting plans to provide accessible resources to the student body

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What colleagues are saying

“Her ability to seamlessly transition between technical writing, user experience content creation, marketing materials, and compliance documentation is a testament to her adaptability and intellectual agility.”

Head of Kids & Families UX, Google

"She’s also a huge collaborator and constantly communicates with her colleagues, especially when she’s writing docs. Where some writers might be stuck, Caylee takes feedback and works through any roadblocks"

Technical Writer, Attentive

Let’s connect!

Reach out to me via LinkedIn or email if you’d like to learn more

Add me on LinkedIn