Addressing the changing needs of growing teens
CONTENT DESIGN
Each age range requires different features and guardrails for safe, enriching experiences.
For key stages in the account lifecycle, I craft content to check with kids if the supervision they’re using is right for them.
I design comms to keep parents in the loop on these decisions and encourage family-wide discussions.
I collaborated with other UX writers to design emails that notify parents before and after the child decides to update their account.
And when kids turn 18, I check in with them to see if the supervision features they’re using are still the best settings for their account, and what changes if they decide to update:
